- Introduction
This privacy notice (hereinafter also referred to as the “Privacy Policy”) describes the purposes and methods by which Crazy Pizza S.A. (“Crazy Pizza”, “the Company”, “We”) manages the processing of personal data (“Personal Data”) of users who visit the Crazy Pizza web page.
This notice applies solely to the Crazy Pizza website (“Website”) and does not concern any other websites and/or pages that may mention or refer to our Company. - Data Controller
Crazy Pizza S.A., with registered office at 26, Boulevard Royal, L-2449 Luxembourg, VAT No. LU34386154, and registration with the Luxembourg Trade and Companies Register under No. B221653, processes the Personal Data of users who access and browse the Company’s website in its capacity as the Data Controller (“Controller”). The Controller can be contacted at the following email address: info@crazypizza.com - Methods of Collecting Personal Data
Crazy Pizza may collect Personal Data in various ways:
• Personal Data voluntarily provided by the user: Crazy Pizza may collect personal information when users actively provide it, for example, by sending a request to the Company at the email address provided on the Website or by completing the “Contact Us” form. We may also process users’ Personal Data when they make a reservation or place an order directly through our Website.
• Personal Data collected through browsing and use of the Website: This includes information automatically gathered while users browse or interact with the Website. Upon accessing the Crazy Pizza Website, users can choose which types of tracking technologies to enable through the cookie banner on the homepage. For more information on tracking technologies used, please refer to our Website’s Cookie Policy.
3.1. What types of Personal Data do we process?
• Personal Data: Identifying and contact information (name, email address, telephone number, browsing data, and any information provided by the user regarding the purpose of contacting Crazy Pizza). When orders are placed through our Website, we may use business partners to ensure the requested service.
• Data collected during browsing: When users interact with the Website via computer or mobile device, we may automatically collect information about access methods, website usage, and the device used to connect. In addition to using the cookie banner, users can always accept or reject these technologies by changing privacy preference settings in their browser.
• Social Media Profiles: When users interact with our Website through social networks, we may receive information from the relevant platform regarding their personal account and any data the platform is authorized to share with third parties. Our Website includes links to our official pages and profiles on LinkedIn, TikTok, and Instagram. - Why do we process users’ Personal Data?
Crazy Pizza processes Personal Data exclusively for the following purposes:
a. To provide users with information about our services
Following a user’s specific request made via the Website, we may contact them to provide information regarding our services, venues, events, and activities.
Legal basis: Processing is necessary to respond to pre-contractual requests. If the user chooses to use our services, processing will occur under the contractual relationship established with Crazy Pizza.
b. To enable users to make reservations through our Website
When a user wishes to book a table at one of our venues, we offer a booking service through our Website. We may rely on business partners to manage the reservation and may collect Personal Data such as name, surname, phone number, and email address.
Legal basis: Processing is necessary to perform pre-contractual measures requested by the user.
c. To enable users to place orders directly through our Website
When a user orders a product from our Website, we may engage third-party partners for order fulfillment and payment processing. In these cases, we may collect Personal Data (name, surname, phone number, email address) and payment information. Please note that payment processing is managed exclusively by third-party providers and not directly by Crazy Pizza.
Legal basis: Processing is necessary for the performance of a contract.
d. To send newsletters and promotional communications
We may send newsletters and promotional messages to inform users about our services, promotions, news, exclusive events, and partnerships.
Legal basis: Based on the user’s explicit consent, which can be withdrawn at any time. Withdrawal does not affect the lawfulness of prior processing. Consent is optional, and refusal does not impact the user’s ability to access our services or products.
e. To carry out soft spamming activities
If a user is already our customer, we may send promotional communications about offers similar to those previously purchased, via email.
Legal basis: Our legitimate interest in keeping customers informed about Crazy Pizza promotions.
Users can unsubscribe at any time via the link at the bottom of our emails or object to processing.
f. To ensure the proper functioning of the Website
We collect and use users’ Personal Data to manage and maintain our Website’s technical functionality and to respond to reports or complaints.
Legal basis: Our legitimate interest in ensuring proper technical/IT operation of the Website.
g. To inform users about changes to terms of use or this Privacy Policy
To send information about changes to the terms and conditions of use of the Website and provide the Company’s updated Privacy Policy.
Legal basis: Our legitimate interest in keeping users informed of such updates.
h. To comply with legal obligations
To meet legal requirements or governmental orders, including those from foreign authorities, when disclosure of Personal Data is necessary to comply with such obligations.
Legal basis: Compliance with legal obligations.
i. To prevent fraud and misuse
To detect and prevent fraudulent or criminal activities related to the use of our services.
Legal basis: Our legitimate interest in protecting the Company from fraudulent activities.
j. To protect the Company’s legal interests
To enforce contractual terms, safeguard operations, and protect our rights, privacy, safety, or property, including pursuing legal remedies.
Legal basis: Our legitimate interest in protecting the Company’s rights and interests in accordance with applicable law. - Who has access to users’ Personal Data?
Personal Data are processed only by individuals authorized by the Controller. Certain information may be shared with companies and professionals providing services on behalf of Crazy Pizza (e.g., SevenRooms and JustEat for table bookings and order management).
Personal information may also be shared with companies belonging to the Majestas Group, of which Crazy Pizza is a member, for service delivery purposes.
Such communication will comply with applicable data protection laws and, where necessary, will be governed by specific data processing agreements under Article 28 of the GDPR.
For any processing carried out outside the European Union by Majestas Group companies, we ensure that data transfers comply with legal requirements, including the adoption of European Commission Standard Contractual Clauses or equivalent safeguards. - What are users’ rights regarding their Personal Data and how can they be exercised?
Users have the right, at any time, to obtain confirmation of the existence of their data, verify their accuracy, and request access, rectification, or completion (Articles 15 and 16 of the GDPR), including:
• Right of access – to obtain a copy of their personal information;
• Right to data portability – to receive their data in a structured format and transmit it to another controller;
• Right to rectification – to have inaccurate or incomplete data corrected without undue delay;
Pursuant to Articles 17, 18, and 21 of the GDPR, users also have the right to:
• Right to erasure – to request deletion of their Personal Data without undue delay where the data are no longer necessary for the purposes collected;
• Right to restriction of processing – to request temporary limitation of processing under specific circumstances.
• Right to object – to object to processing for reasons related to their particular situation or for direct marketing purposes.
If processing is based on consent, users may withdraw it at any time without affecting the lawfulness of processing prior to withdrawal.
To exercise these rights, users may contact Crazy Pizza at info@crazypizza.com - Data Retention
We retain users’ Personal Data for as long as necessary to provide requested services and to fulfill contractual and legal obligations. For promotional activities, data are stored until a deletion request is received. In case of disputes, data may be retained for the duration necessary to defend the Controller’s legal interests. - Complaints to the Supervisory Authority
Users have the right to lodge a complaint with the Luxembourg National Commission for Data Protection (CNPD): Commission nationale pour la protection des données, 15, Boulevard du Jazz, L-4370 Belvaux, Luxembourg. Website: https://cnpd.public.lu/fr.html
COOKIE POLICY
- Introduction
The Cookie Policy of Crazy Pizza S.A. (“Crazy Pizza”, “the Company”, “We”) describes the different types of cookies used in relation to the Company’s Website (“Website”) accessible by users. - What are cookies?
Cookies are small text files used by websites to make users’ experiences more efficient. Cookies allow us to store small amounts of information on users’ computers or mobile applications concerning their visits to our Website. - Why do we use cookies?
We use cookies for various purposes. Essential cookies are required to ensure the Website operates correctly.
We may also collect anonymous information about Website usage, such as pages visited, time spent, traffic sources, geographic origin, age, gender, and interests, for marketing campaign analysis. These cookies may be sent by third-party domains. - How do we use cookies?
We may store cookies on a user’s device if they are strictly necessary for Website operation. For all other types of cookies, we require the user’s prior consent (“opt-in”). For third-party cookies, users can set their preferences through the cookie banner on our homepage. - What types of cookies do we use?
The Crazy Pizza Website uses different types of cookies. Some are placed by third-party services appearing on our pages. Users can modify cookie settings through their browser preferences at any time.
• Functional cookies
Enable essential website features such as social media sharing, feedback collection, and third-party functionalities. These are strictly necessary for communication over electronic networks.
• Preference cookies
Collect information on user preferences to enhance browsing experience and personalize Website use.
• Marketing cookies
Used to deliver advertisements tailored to users’ interests and analyze the effectiveness of advertising campaigns.